Terms and conditions of use
Privacy Policy
Last updated: January 14, 2024
ENDIKA.eu is committed to ensuring the optimal protection of your personal data in compliance with the current General Data Protection Regulation (GDPR). Why ENDIKA.eu needs to collect your personal data? ENDIKA.eu uses your personal data for:
Order Management and Communication with You:
ENDIKA.eu collects only the necessary personal information, such as name, address, phone numbers, to ensure the complete management of your orders: from the reservation of ordered products, their preparation, shipping, billing, to after-sales support.
Customization of Addressed Messages
ENDIKA.eu may send you product offers, recommendations, and commercial information regarding products on its site.
Site Security
ENDIKA.eu collects navigation data on its site to ensure its security and that of its services. This data helps detect, track, and potentially respond to any attempts of malicious activity, computer intrusion, or service violation.
Online Advertising Personalization (Targeted Advertising)
The data we may use does not directly identify you but allows us to personalize advertising on our site. Your data may be combined with navigation data but remains anonymous before any use.
Statistics on Customer Knowledge and Site Performance
For statistical purposes, ENDIKA.eu may use data related to audience, number of visits, recurrences, and the number of pages viewed to stay close to its customers' needs and optimize site navigation
How ENDIKA.eu manages payment data?
- Payment for Your Orders:
When you pay on the ENDIKA.eu site, your payments are secure. ENDIKA.eu does not collect your payment data.
Your banking details are only collected by our payment service providers to ensure their security.
Saving Your Credit Card in the E-wallet:
If you choose to save your credit card on the ENDIKA.eu site for future purchases, it will be stored associated with your customer account for the duration of the credit card's validity. To disable this storage, go to your Customer Account, click on "Manage my banking details," uncheck the relevant box, and click "Save.
- Fraud Prevention:
Personal data collected on the site is used to secure payments. ENDIKA.eu analyzes the fraud risk level for each order and may take specific security measures or request additional justifications directly from the customer based on the control results.
What personal data is collected?
- What Data?
ENDIKA.eu collects and manages your name, first name, main and additional addresses, email address, password, phone number, IP address, connection data, navigation data, order history, viewed products, delivery incidents, complaints, and, in some cases, location data.
- When?
ENDIKA.eu collects information when you:
- Create your customer account on our sites and applications or in-store.
- Place an order on our sites, applications, or in-store.
- Browse our sites and applications.
- View products.
- Participate in a survey.
- Contact Customer Relationship Service.
- Write a comment.
- Read the News.
What communications am I likely to receive?
1. Follow-up Emails:
After an order or as part of a contract follow-up, you will receive an email to track your order or contract execution: order confirmation, information on parcel delivery. These follow-up messages are necessary for optimizing the requested orders and services
2. ENDIKA.eu Newsletters
After creating your customer account, if not refused, you may receive information and offers from ENDIKA.eu through electronic communication (email, SMS). These messages inform you about ENDIKA.eu news and offers related to products similar to those you have already ordered or viewed on the ENDIKA.eu site.
3. Automatic Product Alerts:
ENDIKA.eu offers automatic alerts to inform you by email of product availability. These optional alerts allow you to receive desired information by clicking the "Notify me when available" button on a product page.
For how long are my personal data processed?
For how long are my personal data processed?
Most data (e.g., information from your customer account and order history) is kept as long as you are an "active" customer and for a maximum period of 10 years from your last activity (e.g., purchase, login to your customer account, or contract or warranty expiration). Your data will then be archived with restricted access for an additional 10 years for limited and authorized reasons by law (payment, warranty, disputes, etc.), and then deleted.
Who are the data recipients?
1. Automatic Product Alerts:
Collected data may be transmitted to service providers (subcontractors) acting for ENDIKA.eu to execute orders and for marketing operations.
2. For Advertising Targeting:
ENDIKA.eu may share some of your anonymous data with partners, such as customer profiles (sociodemographic data), cookies, or technical identifiers, without the possibility of nominative identification, for advertising targeting on our site or third-party sites.
3. For Marketplace Sales Execution:
If you purchase products within the Marketplace, your data may be transmitted to Marketplace partner sellers for order execution.
How can I express my choices regarding the use of my data?
You can withdraw your consent or express opposition to receiving newsletters at any time:
1. During the creation of your customer account or later, by going to your customer account and unchecking the box provided for this purpose under the "Modify my details" tab.
2. Directly on the newsletter by clicking on the unsubscribe link at the bottom of the page.
By email: admin@endika.eu
ENDIKA.eu - Ronda de Segovia, 13, Arganzuela, 28005 Madrid, Spain
Please provide your name, first name, email, and address, and mention the reason for your request and/or the right you wish to exercise.
Who is the data controller?
The data controller is the company that defines the use of your personal data. The personal data collected on the site, ENDIKA.eu mobile application, or during your in-store orders is processed by:
-Registered office: Ronda de Segovia, 13, Arganzuela, 28005 Madrid, Spain
What are my rights regarding the use of personal data?
According to data protection regulations, you can exercise your rights (access, rectification, deletion, opposition):
By email: admin@endika.eu
ENDIKA.eu - Ronda de Segovia, 13, Arganzuela, 28005 Madrid, Spain
For promptness, please provide your name, first name, email, address, and if possible, your customer reference. Some requests to exercise your rights (right of access) may require a copy of an identity document with your signature to verify your identity and specify the address to which the response should be sent. A response will be sent to you within 1 month following the receipt of the request.
During the risk analysis conducted by Oney Trust as part of its relationship with ENDIKA.eu for fraud prevention, you can present your observations. You can also exercise your access rights for fraud prevention treatments with Oney Trust as the data controller, at the email address "contact@sellsecure.com"
ENDIKA.eu has a Data Protection Officer (DPO) responsible for ensuring the protection of personal data. You can contact the Data Protection Officer of ENDIKA.eu at the email address dpo@endika.eu.
What data usage is related to social networks?
The use of social networks and services or applications of ENDIKA.eu in connection with these social networks may involve the collection and exchange of certain data. Please consult the privacy policies of social network editors to precisely understand the data that is collected and may be transmitted to ENDIKA.eu in connection with its sites and applications, as well as the purposes of using your data, especially for advertising purposes. You can directly set the access and privacy of your data on social networks. ENDIKA.eu collects certain information and personal data on its behalf related to your activity on ENDIKA.eu social media pages or ENDIKA.eu sites and applications that use social network services.
ENDIKA.eu uses this data for advertising purposes to improve our commercial relationship. The information collected by ENDIKA.eu in the context of social networks is governed by these conditions. However, ENDIKA.eu is not responsible for the use made of your data by social networks for their own account.
What cookies are used for targeted advertising?
Tracking technologies, including cookies, are used to personalize advertising for you on our sites or partner sites. You can refer to the Cookies section for detailed information on the use of cookies and similar technologies and see the options available to you.
What data is collected by mobile applications?
Usage of your data related to the ENDIKA.eu application:
When you use the ENDIKA.eu mobile application, certain personal data may be collected by the operating system publishers used in your mobile phone. Please review the privacy policies of operating system publishers (iOS, Android, Windows, etc.) to understand how your data is used by them as data controllers.
Cookies related to the ENDIKA.eu application:
ENDIKA.eu uses cookies and similar tracking technologies related to the use of the ENDIKA.eu application and your devices (mobile or computers) to better identify you and customize our services. When you install the ENDIKA.eu application, we collect information about your use of the application or your phone. We use this information to understand and improve our business relationship (including services, suggestions, and advertising). As with the web, we may use these technologies to store an identifier or other information on your device. Depending on the operating systems, you can disable these cookies in your phone settings that manage applications.
Changes to this Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. An up-to-date version will always be accessible on our sites and applications.